- Manage user accounts
- Maintain system and network facilities
- Administer servers
- Ensure proper work of peripherals
- Help deploy a new company-wide Help Desk system in under 3 months. New system adds many value added features such as direct drag and drop media, advanced metrics and many more benefits.
- Install and configure new software/hardware
- Fix hardware and software failures
- Perform morning checks on software/hardware
- Respond to technical queries
- Ensure system performance
- Regularly update OS or application software if there are new versions
- Elaborate recovery and backup policy; ensure data backup and recovery
- Design and deploy networks
- Maintain network communication and connectivity
- Comply with the standards of using computer systems and networks
- Ensure network and system security; communicate security policy to the users
- Document configuration of the system
- Negotiate with vendors on new hardware
- Help transition Corporate workforce from working almost entirely from the office to Work From Home (WFH) amid COVID-19 Pandemic in less than a week.
- Lead deployment of 5 Infrared Cameras to help measure body temperature of Employees, Vendors, and Customers coming onto our campus. In an effort to help lower the exposure of infectious diseases to our workforce.
- Coordinate meetings with TACs to help ensure infrastructure meets the latest stability and security standards.
- Coordinated meetings to deploy a new production time clock system campus wide.
- Work directly with customers to resolve issues that could not be resolved by the Front Line team. Deep understanding of Linux and Windows server administration and networking on virtualized and non-virtualized hardware as applied to the hosting.
- Essentially put out customer fires everyday.
- Support Systems Administrators focus on escalated cases, improving procedures and departmental expertise to resolve cases more efficiently, and reducing the percentage of case escalations to other departments while keeping the customer updated. This includes increasing departmental skill sets to improve technical support quality and breadth.
- Configuration of Nagios monitoring for customer servers
- Installation and administration of Red Hat, CentOS, Debian, Ubuntu, FreeBSD, and Windows 2000/2003/2008 servers.
- Manage server hardware, load balancers, firewalls
- Sendmail / Postfix / Exim
- Configuring and troubleshooting VPNs
- Responding to Network and Systems Alerts
- Responding to DDoS attacks and mitigate as needed
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Prepare forms or agreements to complete sales.
- Review or update web page content or links in a timely manner, using appropriate tools.
- Determine sources of web page or server problems, and take action to correct such problems.
- Administer infrastructure, including web, file transfer protocol (FTP), news and mail servers.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software to the following devices but not limited to: Windows Server (2000, 2003, and 2008) Desktop PCs (Windows 2000, XP, Vista, Windows 7 and Windows 8), Notebook PCs, Macbooks, MacBook Pros, Windows Tablets, Apple Tablets (iPads), Mobile Phones (Blackberry, Droid and iPhones).
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, firewalls or related networking equipment.
- Configure WordPress websites and themes for customers.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Analyze network data to determine network usage, disk space availability, or server function.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Perform data backups and disaster recovery operations.
- Configure, monitor, and maintain email applications or virus protection software.
- Load computer tapes and disks, and install software and printer paper or forms.
- Maintain an inventory of parts for emergency repairs.
- Install and configure wireless networking equipment.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Analyze equipment performance records to determine the need for repair or replacement.
- Refer major hardware or software problems or defective products to vendors or district technicians for service.
- Familiarity with Data Center physical infrastructure systems like power (UPS, generator), cooling
- Escorting / managing infrastructure vendors to repair power, cooling etc systems in a Data Center
- Detail oriented – Ability to manage physical assets and document in various operational systems.
- Work with a distributed team on a daily basis, coordinating by phone, email, IM, and web conference with team members in other geographical areas.
- Strong familiarity with computer server hardware
- Recent computer hardware worked with include the Dell Power Edge R710, R410, R420, C2100, MD1000, Supermicro 3U, and 4U chassis designs.
- A+ certified No. J9B0VKVB9CB42647
- Self-starter, motivated, detail oriented, works well in a team and with moderate to low direct supervision
- Use of ticketing system to formally document work completed.
- Basic understanding of Unix command line and many of its useful commands
- Intermediate understanding of Force10 Switching equipment
- Certificate related study towards the CCNA Security, CompTIA Cloud+ and CompTIA Linux+
