Datapipe
- Work directly with customers to resolve issues that could not be resolved by the Front Line team. Deep understanding of Linux and Windows server administration and networking on virtualized and non-virtualized hardware as applied to the hosting.
- Essentially put out customer fires everyday.
- Support Systems Administrators focus on escalated cases, improving procedures and departmental expertise to resolve cases more efficiently, and reducing the percentage of case escalations to other departments while keeping the customer updated. This includes increasing departmental skill sets to improve technical support quality and breadth.
- Configuration of Nagios monitoring for customer servers
- Installation and administration of Red Hat, CentOS, Debian, Ubuntu, FreeBSD, and Windows 2000/2003/2008 servers.
- Manage server hardware, load balancers, firewalls
- Sendmail / Postfix / Exim
- Configuring and troubleshooting VPNs
- Responding to Network and Systems Alerts
- Responding to DDoS attacks and mitigate as needed